Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at prwindandsurf@gmail.com. Please note that returns will need to be sent to the following address: Road 681 k.m 13.4, Arecibo, Puerto Rico, 00612
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at prwindandsurf@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Lesson Cancellations & Rescheduling
We totally understand that plans can change — and we’ll always do our best to work with you. At the same time, each lesson is reserved specifically for you, including instructor time and equipment preparation.
By booking a lesson with Puerto Rico Wind & Surf, you agree to the following terms:
Cancellations & Changes
• 48 hours or more notice: You are eligible for a full refund or a one-time rescheduling at no additional cost.
• 24 to 47 hours notice: You will receive a 75% refund of the lesson price, or you may reschedule by paying an additional 10% rebooking fee.
• Less than 24 hours or No-show: No refunds or rescheduling will be permitted.
A no-show is considered arriving more than 15 minutes late without prior notice.
We strongly recommend arriving at least 15 minutes early so we can maximize your time on the water.
Weather & Ocean Safety
Your safety always comes first.
If weather or ocean conditions are unsafe (including strong winds, storms, rough seas, or official weather advisories), we may need to reschedule your lesson.
In those cases, you will have the option to:
- Reschedule at no additional cost, or
- Receive a full refund.
Safety decisions are made by our instructors based on real-time conditions.
To cancel or reschedule your lesson, please contact us as soon as possible at prwindandsurf@gmail.com.
Refunds
We will notify you once we’ve received your cancellation or inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at prwindandsurf@gmail.com.